Customer Testimonials
Collen Jones was our salesman. He was very professional and friendly. He had us approved and out of the door in our new Chevrolet Silverado within 45 minutes. If you hate spending your whole day at a dealership, go see Collen Jones at Express Chevrolet and he will take care of you. Highly recommend.
I started buying vehicles there in 1987 and my Family has purchased over 20 new vehicles since then. Very pleased with sales staff and service and see no reason to change.
This is my 2nd time purchasing from them and the are amazing to work with.
Great Service Manager and support staff. Only problem I had was the mechanic changed my oil and left oil hand prints on the inside outside of the doors, on the hood, on the seats,and didn't try to get it off and I have a while car with white interior. He should have worn P.P.E. to keep my car the same as when it came to the shop.
Brandon Always take care of me! Usually buy 8 a year. He is my guy!
Salesman was great. Collin made it easy. He was very knowledgeable of the vehicles and pricing
Brandon Jones did a great job taking care of us on Monday 05/19/25
Don’t travel from out of town to this dealership and avoid working with manager Gina Plomboy! Salesperson was responsive over text and answered questions but gave false information. They had good listing price on the car but then have a bunch of hidden fees, when it comes to purchasing including Safeshield, Stargard, and doc fees. Gina gave false assurance that she would remove the Stargard charge but at the time of purchase she refused to sell the vehicle without this charge. This was fraud by the seller who intentionally deceived the buyer. As an out of town customer I ... Read More DealerRater - Apr 16, 2025
All I can say is AMAZING service!! Great job! Your service team is phenomenal! After a very disappointing experience with another dealership, we brought our SUV to Express Chevrolet GMC. Beginning to end, the experience was exceptional. They have earned our business. WAY TO GO!!
I don’t know if every dealership packs on the “up-front” add-ins or not, but this one does!! make sure to ask about the $700 “document fee,” the $700 “paint” add-on, the interest you’ll pay for your state registration, etc.
BUYER BEWARE!! your “sales price” is not what you will pay for your vehicle!!
mine started at $7,500 (big down payment) ended at almost $10,000, which was all added into my loan amount, and i’m paying interest on every day.
be sure you know what you’re paying for!! these guys (probably all dealerships, i don’t know) will make sure they’... Read More DealerRater - Mar 4, 2025
Staff were pleasant and informed. Very positive experience with all people we interacted with that day. We came back later for a liner placement and had a similarly positive experience from office workers to Service Dept (Brandon)
Service and price are outstanding, I've dealt with many dealerships, and I am always impressed with Geaux Express.
We bought our new Suv last April 27 this year and Sir Eddie help us to answer our questions and I recommend him
We had the best trade in experience with Anna. She made the whole process super easy and went out of her way to make sure she got us in the right vehicle!
Since I've owned my truck, I've had nothing but a great experience with this dealership!
My 2016 Chevy Malibu was having some issues at 185k miles. I took it to there service department because I was in the area working at the new ford plant not far from there. I told them I needed it fixed whatever was causing the issues mechanically and also I needed the AC fixed because I had been without air all summer. And that my onstar needed fixed hasn't worked lately. They informed me about 14 days later that I needed a new motor and with the AC and onstar it would be 7,200.00$ plus tax. I thought it was kinda high ... Read More Google - Oct 31, 2024
Very great dealers, easy to work with. Would most def buy with them again. Thanks to Anna, Gena, and Brandon for all the help!
Great service department!! I drive an hour one way to get there for the wonderful repair service along with the outstanding customer service. It truly makes a difference in this economy to have a dealership welcome you in for repairs of an older model vehicle & not hound you to purchase new. Saying that, having a wonderful experience with service has me moving towards buying from them as well.
Anna was amazing! This was my first time buying from a car lot and she made the experience as easy as possible for me. She made sure I had all the documents I needed, even helped me figure out how to get some of them. With my anxiety issues I was afraid that I would be a wreck, but her calm and sure demeanor kept me calm and made me feel so much more confident about my decision! I will definitely be recommending Express and Anna to more people!
Anna is a RockStar!!! I had the best experience purchasing my new truck from her and Express Brownsville. If anyone is looking for a vehicle run don’t walk to Express and ask for Anna.
I always purchase me vehicles from Express! James McKinney has been my go to for over 5 years. Everyone in the sales department are super friendly and they even follow up with you after your big purchase. I will always go back to Express as they are my first choice!
Very Satisfied, great people to deal with and have earned my business for years to come.
Best price around! Purchasing was made easy and we were not pressured during our decision making!!! Brandon Jones was great sales consultant!
I had a great experience with my salesperson. Would recommend!
I had a great experience with Ms.Gina her communication was wonderful and she definitely helped me make the best decision for my family and I! Definitely gonna come back in the future !
Had a great sales experience while searching, thanks to Ms. Gina. I will be purchasing here in the future!
If you need excellent service and someone who is knowledgeable you need to come here and ask for Gina! Gina is able to answer any question you ask about the cars and is able to help you determine the best option. The BEST car buying experience!
Great customer service! I really appreciate how helpful the staff was. Gina really went to great lengths to get me the best deal!
Great customer service! Gina was very helpful and very professional in answering all my questions regarding a purchase. She was patient, courteous and put my mind at ease. I would highly recommend this dealer ship when purchasing a car or truck.
Anna is one of the best.
Awesome folks.... Very happy with the service provided and the friendly helpful atmosphere. Will definitely be a return customer:)
Really great 👍
Just purchased a 2021 Yukon AT4, and I love it. We drove 7 hours to purchase our new car for our growing family, the staff was warm and welcoming when we came in and James was a wonderful salesman to work with (James needs a raise, btw). Rick was also great to work with and it was comforting having these two explain all the details to us. I recommend Brownsville Express Chevrolet to anyone without hesitation.
The customer service is wonderful, but the charge ($1200) for putting on a water pump was too expensive. I am not sure if I was being overcharged for being woman or being a minority.
Friendly staff, comfortable waiting area. Ant the work was completed in a timely fashion.
I really appreciate the service manager and his staff taking care of our car in an emergency situation in a timely manner.
My experience with express that they do great job
I went to get my oil changed as usual, but didn’t think I would be leaving in a new car. Mr. David Prine is the absolute best!!! He went above and beyond to get me into a vehicle that fit me and my budget. David is not only an excellent salesman, but an amazing person. I love my 2023 Chevy trailblazer!!! I would definitely recommend going to see him.
$150.00 quote $300.00 BILL. Still broke. , service manager woman said we don't work on high milage cars over 10 years old... .they took my money without a problem
Fast, friendly and easy to work with. Great group of folks. Highly recommend!
Mr. Eddie took extreme care of me. He explained everything in great detail and even helped me with his great opinions. I absolutely love my new 2024 Chevy Trailblazer. I would recommend Express Brownsville Chevrolet to all and remember to ask for Mr. Eddie.
It was a great experience first time I gotten a car and I didn't feel pressured to do anything nor do I feel that I didn't make the right choice when buying the truck that I wanted for my mom and I am extremely pleased with the customer service makes me feel like we're all a big happy family and I'm glad that I'm able to afford the truck that I got it was a 2018 GMC white Canyon that has great mileage on it.
Warranty replacement of fuel injection .
Just purchased a new vehicle from Express and could not be happier with the process! Painless and haggle free negotiation. They delivered my truck and picked up my trade in. Definitely recommend!
Always great customer service
David and the entire team at Express made sure I was comfortable and confident with my decision, and helped me find a vehicle that suited my needs.
Gina was great to work with. She really met me in the middle of the deal. I feel like we both got a win which is hard to do when buying a new car.
Fast same day service and very nice and I highly recommend!
Service was good and fast no long wait time
First car lot I’ve went to that will go above and beyond for people, not only that but they have no trouble explaining what your payments and deals are upfront without any missing information. I appreciate Brandon’s hard work am currently in something far better than what I drove up there with.
Great experience and a great group of folks!
Truck was there a month waiting on a part, which I was ok with, but when I go to pick it up truck has flat tire. I had been by several times to check on it and all tires were normal. Didn’t have any holes in tire when I dropped off and the set had less than 5k miles on it. I wanted it patched and they plugged it. The situation was not handled very well. Manager was supposed to call me and haven’t heard back from them. Been over a week waiting on call back.
Update: plug ... Read More Google - May 4, 2024
I took my vehicle in on Monday and there was a 4 day waiting period. I own a 2013 Buick Varano 2.4L. My car had several Codes showing up. Which I was told one could possibly cause the others. Once I received that information, the very next day, I am contacted and informed that they cannot work on my car because it is to old. I thought that was a little inconsiderate. Why did they not tell me before taking the vehicle? If my car cannot be fixed, I will have to get me a new one...but I do know ine ... Read More Google - Feb 14, 2024
I have spent a thousand dollars to get my truck repaired and still having problems. Took a week in a half to do a 3 hour job.
Will never use them again
I worked with James McKinney and bought exactly what I wanted. Jim put his best efforts forward and I purchased a New car. Jim answered every question I asked and led the way however, Jim is scarce, won’t return your calls and avoids you after the sale. Jim Wood
I was lied to. I asked if my tires had been filled with air and was told they had been filled, but my tires had the same air pressure as what they had when I drove into the Service Center. When I asked the service associate why I was told that my tires had been replaced with air, he could not provide me with any answer
We just bought a car from here last week. We were told it only had one key after we had already signed the contracts and it was our car. I feel like that’s something the customer should be made aware of. Come to find out it’s going to cost an additional $400.00 to get another key made. After driving it for a week we have found several issues that need to be fixed with the car. We have made an appt with their service department so we will see how that goes. I genuinely love the car and nothing ... Read More Google - Nov 15, 2023
I was charged for services that were not done! After catching these issues make me question if they really changed my oil as stated.
Well let's begin with this is the second, yes second time, I have picked my car up after being "fixed" just so the CHECK ENGINE light could pop back on. I have Onstar, they run a diagnostic test each and every time this happens, and it is the same problem. I'm out $1600 and my car still it's fixed. Can you please explain this???? At least last time I got to keep her for 20hrs before the light came on. This time it was 2hrs!!!!! Are you not checking your work??? You all have had my ... Read More Google - Sep 9, 2023
They have hidden fees and bate you into extended warranties and gap insurance. Very skeptical about using this company again. New tire fee. Processing fee really!!!!!!!! Never again!! Then had the nerve to call and try to make me change this review.
This is the worst place to buy a vehicle they have me owing 44.,000 dollars on a 2015 Escalade the they were supposed to fix a bunch of different stuff cruise still does not work all control arms are worn out the struts went out with in 3 weeks they tried changing me. Thousands of dollars I went to Napa and got them for a 1/3 of what they asked and they in stalled my new brakes and in 3000 miles my front tires has wire showing in them they did not care so I asked about trading it back in and they would not ... Read More Google - Aug 5, 2023
We couldn’t have asked for a nicer salesman and staff , finance officer , down to earth experience
Omg!!!!! Where do I start? They charged me diagnostic fees when they were the one who supposedly diagnosed and fixed my issues. I picked up my truck in the same condition as I left it, broke. They died what they wanted too. Crooks. Casey and Jessica lies and do everything in their power to give a refund or fix the issue. All they wanted was pick up pay and talk to customers as if they’re ignorant. Who’s running this zoo? Not to mention they’re prejudice and talks about customers behind their backs (they know better to say ... Read More Google - Jun 15, 2023
The last 3 times that I had my oil change, the wait was close to 2 hours. Once, I had a recall that was being taken care of, but no one bothered to let me know until it was time for me to pay.
I had an appointment to get my car checked out bc of the check engine light & reduced engine power message. When u got to the dealership, I was tile it would be at least 4 days before anyone could look at it. I told the employee that I had an appointment only to be told “we don’t ... Read More Google - May 29, 2023
Purchased the extended body plan for oil changes and minor repairs and you have failed to uphold your end of the contract
For starters, they tried to tell me I needed $800 worth of parts and labor that I didn’t need. They lied about when they started servicing my vehicle as it was still sitting in the same spot in the parking lot at the time they said they were working on it. Secondly, after $1,600 my vehicle still isn’t right. I have to babysit my stopping and my going to keep it from acting up. Thirdly, they removed a part from under my truck and didn’t put it back. I’ve had no luck getting a response on where this ... Read More Google - Apr 13, 2023
They gave me a false diagnostic on the front end said I needed a differential & both axels & told me my warranty was not going to pay! No got it looked at & fixed by Auto Vision and my warranty paid for it.. yaw folks don't trust them...
They guy David. Is not a good mechanic. I had a new ignition key cylinder along with a new key made . He tried to say it was my fault the key wouldn't come out. Need better mechanic. David is actually not. Micheal would be your best . Deserves a raise. No worries you guys want get anymore business from me.
Thanks to General Manager. John Dillion. for taking a serious interest in the used trailblazer I bought from them to get it checked out and repaired...finally. Truck seems to be running good at this point and it's a much needed relief for me. I'd give them 5 stars if it hadn't taken so long to get the problem resolved. Thanks again John.
Update:. A/C and heat quite again. Part was under warranty but they wanted nearly $300 in labor. I agreed to that but new a/c and heat still didn't work. Then they said over 2 ,000 ... Read More Google - Oct 12, 2022
I purchased a 2016 Buick Encore in June. I had the truck for less than 30 days when I noticed the air compressor was going out. The sale manager was only concerned was did I purchase an extended warranty through my bank because they were not liable. I didn't purchase one from the dealership. The sale manager ensured that before the vehicle was placed on the sell lot it was checked and nothing was wrong with it. That was a lie. I had to replace the air compressor on my truck. I guess the only good thing about it is I ... Read More Google - Sep 21, 2022
We just bought our 4th vehicle in 7 years from Donnie Hatcher. Everyone who we have worked with had been very professional. Our latest purchase went very quick. We showed up at 6 pm and drove off with our new vehicle before 8 pm. Chris Miller was very friendly and professional. He made it feel like we have known him for years. If your looking to buy a new or used vehicle contact him at Donnie Hatcher in Brownsville TN.
For the moment I began looking for a new vehicle, Anna Zamaguey has been helpful in my search. I originally had my mind set on a particular vehicle until I arrived at the lot. Anna was even helpful with my change in purchase & I am so thankful she made the process easy & headache free. She was professional, funny & easy to get along with. Thank you Anna with helping me with my 2022 Chevrolet Trailblazer.
To me customer service is everything I jus think n my opinion it was not up to par the manager lady was arguing and cursing with other co workers we heard it n the sitting area very unprofessional and she altogether was rude I was trying to talk to her and she seem very unconcerned about what I was telling her it’s awful to spend money with a service dept and have to deal with that
On 2-10-22 I bought a Honda Rideline from Donnie Hatcher Cheverlot as is. The Truck did not make it 185 miles to Hamilton, AL before the transmission went out. They said they would not do anything to help me. I spent Over 28,000 dollars for a truck that would not even make it home without problems. I would not recommend Donnie Hatcher Cheverlot to my worst enemy. You could end up like me with a 28,000 truck with a bad transmission. Beware!!
I was wanting to upgrade, went there and drove a new one. They offered me a fair price for my car. Brandon Jones helped me and made buying a new vehicle enjoyable. I highly recommend.
I took my 2020 Camaro in for an oil change & to fix the emergency brake sensor. The oil change was complete, the emergency brake sensor is still on, now my check engine light is on continuously. I called the dealership & talked to the lady in the service dept. She said,” doing an oil change doesn’t make your check engine light come on”. I told her that the check engine light wasn’t on before I brought it into get the oil change. Her reply was “ all that I can do for you is read the code”. So instead ... Read More Google - Jan 21, 2022
Everything went well. A very pleasant buying process. Sales man Dalton was knowledgeable about the Arcadia we bought. He Was able to show us most of its features. Thanks again
Service manager will play you for stupid if you let her......
Great experience! Dalton made everything easy and no pressure. Highly recommend these guys to anyone!
Great buying experience at Donnie Hatcher! Brandon Jones was extremely helpful and made the process less difficult. He was there for me-from finish to start. If you ever in need of a vehicle go see Brandon Jones
Great buying experience at Donnie Hatcher! Chris Miller was fantastic from start to finish! If you are looking to buy a vehicle look no further than Chris Miller at Donnie Hatcher!!
